Developing information solutions is much more than programming.
We listen to your needs, design, and build products in the following areas, to provide an integral solution.
Web Sites
Mobile Applications
Social Networking
Digital Marketing
Internet of Things
E-Commerce
Help Centers
Salesforce and SuiteCRM
Pages Web
Your company is not yet on the Internet? Do you need a new website?
Would you like to integrate your website with your office applications?
At Cecropia we can help you! We have highly qualified personnel in the use of tools and programming languages for the development of websites that can be accessed on any electronic device. Our team of experts will be at your side to create an image of your business based on completely virtual platforms, ensuring your success. For all our solutions we follow the standards of security, design, and usability.
We can help you cement your business presence on the web, providing high quality optimized applications that will be the virtual face of your business.
Applications Mobile
Would you like to be in your customers' pockets?
Did you know that almost 70% of the world's population uses a smartphone?
The development of software tools such as mobile applications for enterprises should be considered as a necessary investment in the following cases:
- Improve the company's commitment to the customer.
- Offer new spaces for your brand.
- Improve the productivity of the work team.
- Real-time data capture, incidents and resources.
- Remote Resource Management (fleets and personnel).
- Exclusive promotion channels.
If you are in one of those cases, or you have an idea that can be developed as a smart application, in Cecropia we have the human talent to develop your solution, we develop applications for mobile devices that can be compatible with Apple iOS and Android operating systems..
At Cecropia, we go beyond, we have experience in analysis processes, design, implementation and publication of native and hybrid applications that go according to the needs of our customers in different areas: health, fitness, streaming, fintech, communication, agriculture among others.
Our applications comply with the necessary design standards to provide a pleasant user experience that adjusts to the different resolutions that the market demands with the large number of existing devices.
Also, we make sure to provide the maintenance required by each platform annually to use the newest tools available (SDKs, software updates, libraries, frameworks, APIs), this is necessary and important to ensure a continuous service to users through updates that ensure the use of the latest and secure technology, thus avoiding the use of obsolete or depreciated code that puts both the business and customers at risk.
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Networks Social Networks
Are your customers part of your social networks? It's time to stay connected!
The presence of companies in social networks has increased its importance exponentially in recent years, for a vast number of reasons, because it is one of the main tools available to companies to interact with their customers and followers. That is why in Cecropia we are interested in the relationship with your customers to be of the highest quality and we offer you the services of social media management or well called Community Management.
This service includes the preparation and planning of the strategies of a brand or company in social media, the process of creating, publishing and analyzing the content that is published on digital platforms such as Facebook, Instagram, Twitter, among others. Also, the relationships and interactions that are established with users of such platforms and / or customers.
The benefits of including this powerful tool within your company's range of activities may include:
- Helps improve sales by increasing the exposure of your brand or business..
- Expansion of the brand.
- Direct and fast channel of interaction with the customer.
- Create emotional bonds with customers.
- Lead generation.
- Increased traffic to your web sites.
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Marketing Digital
Are you offering a new product? Do you want to develop your brand?
Digital marketing is a strategy that will support you! It is the development of organized campaigns that are sent via email to a specific group of contacts or market segment, regardless of advertising.
At Cecropia we offer different services related to digital marketing, such as:
- Creation of marketing campaigns.
- Email design. compatible with all desktop platforms and mobile devices.
- Design of landing pages, also known as landing pages.
- The work is performed according to standards that ensure its quality.
- Marketing reports.
Benefits:
- Great reach: it allows, through e-mail, to reach many users, measuring the level of penetration; it is possible to know how many people accessed them and to segment the audience.
- Direct Communication: digital marketing opens a direct communication and information channel between both parties.
- Low cost and high return on investment
- Detailed reports: through the penetration report, decisions can be made to benefit the company.
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Internet of Things
What is the IoT or Internet of Things?
Is IoT a tool for my company?
Today, the Internet of Things has been successfully applied in many business sectors. In agriculture, for example, wireless sensors capable of transmitting data about soil nutrients and moisture to agricultural experts have been installed in fields. This enables them to optimize fertilizer use and act to improve planting conditions. In manufacturing processes, inventory, industrial maintenance, transportation and logistics.
If you want to automate processes, manage and optimize services, track and have real-time control of any activity, implementing the Internet of Things in your business will undoubtedly be a solution for you.
Applications:
Information and analysis
- Analyzing behavior: Such as smart watches that can track our sleep cycles or give us information about our health, the steps we have taken, etc.
- Gathering information from the environment: As a sensor system capable of analyzing air quality and temperature in a particular space.
- Decision making: Based on sensor data analysis. For example, by collecting the flow of consumers as they walk through a store, it is possible to determine the areas of greatest affluence for strategic placement of promotions and offers.
Automation and control
- Process optimization: With installation of sensors in large industries whose data help reduce production costs and improve automation processes.
- Optimized consumption of resources: In this case there are already industries that have developed thermostats or smart meters that show the use of energy and its cost in real time. This will make it possible to turn off appliances with high electricity consumption and reduce monthly billing.
- Autonomous systems: One of the most interesting objectives of the internet of things is to detect in real time certain unpredictable conditions through automated systems. This has already been observed in the automotive industry, which is focused on developing technology to detect accidents in order to avoid them, such as automatic braking or autonomous driving.
Benefits:
- The information is available to anyone anywhere in the world, so monitoring is easy.
- We will be able to make comparisons from different points of view.
- Continuous daily update.
- Data collection and device control.
- Time savings. The activities are now carried out by devices, which is an important saving.
- Better decision making. This is due to the large amount of data we can obtain, so decisions will be better.
- Speed of data analysis and ease of tracking.
The communication it can offer us with the environment is essential, resulting in greater efficiency, productivity and innovation in your business with a generation of new ideas.
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Commerce Electronic Commerce
Is your business where your customers are? How do you envision physical stores in the future?
The year 2020 forced us to change, to change logistically, strategically and humanly. The adaptation of sales to the digital era went from being an extra for businesses to now being an unpostponable necessity.
In Cecropia, we have the experience in the development of platforms that allow you to position yourself to sell your services or products, to relate with your customers and suppliers using the internet and everything that involves the handling of payments using electronic means such as credit cards and other methods, such as mobile payment or payment platforms. In addition, we know the operation of physical stores, we understand the logistic processes of retail and how the correct management of inventories should be with these experiences and following quality controls we make sure that the participation of your business in the network is profitable.
Help Centers Help
Do you need to follow up on your cases?
Measuring customer satisfaction? Organizing your tasks?
We help you set up or develop customized platforms to serve your customers (help desk), in which you can easily and quickly follow up on problems and questions reported by your business customers.
- Turn emails into tickets: Automatically convert all your customers' emails into tickets, organize according to their content, prioritize and respond faster, this way you will never lose another email again, your customers will be more satisfied with your attention.
- Social help desk: Connect with your customers from anywhere. Turn your posts into tickets, and respond directly from your desktop.
- Intelligent automations: Automate the ticket assignment process, integrate into your help desk with your support team.
- Knowledge Bases: Your customers won't have to wait every time they have a question for someone to answer. Help your customers help themselves by setting up knowledge bases.
Salesforce and SuiteCRM
Do you need to integrate your information?
See data on a single screen that allows you to make instant decisions?
The definition of CRM (Customer Relationship Management) corresponds to a software solution, usually oriented to manage three basic areas: sales management, marketing and after-sales or customer service. Basic, right? Salesforce and SuiteCRM are two leading platforms in this field, offering a wide range of functionalities and exceptional ease of use.
Salesforce has emerged as one of the most widely used CRMs worldwide, while SuiteCRM provides a flexible, open source solution to suit your specific business needs.
At Cecropia, we understand that each company is unique and may require customized functionality. That's why we have certified developers capable of creating custom extensions and applications for both Salesforce and SuiteCRM.
Wait! Don't use any of these CRMs? No problem! We offer alternatives to suit your needs and budget. We can integrate your existing platforms with customer relationship management solutions, ensuring a smooth transition and improved operational efficiency.
Among the services we offer at Cecropia are the following:
- Create custom extensions by our certified application development experts.
- Manage and integrate existing organizations.
- Extending Salesforce and SuiteCRM with specific functionalities for your business, maximizing the value of the platform.
